Details
Written by: RJ
American Express is sending notice to some cardholders that revokes their guest access to the Centurion Lounge. American Express had changed the rules this year where the cardholder had to spend $75k/year to keep guest access. American Express then granted some cardholders guest passes even without hitting the spend requirement.
“Due to an internal error, we incorrectly notified you via email on April 23, 2023, that you unlocked complimentary guest access to The Centurion Lounge® for up to two guests per visit through 1/31/2024. While you continue to have access to The Centurion Lounge with your Business Platinum Card, complimentary guest access through 1/31/2024 required an annual spend of $75,000 on eligible purchases between January 1, 2022 and December 31, 2022, which you did not meet. We sincerely apologize for any confusion this error may have caused.
To make things right, we’re granting complimentary guest access for up to two guests as an exception for lounge visits made between April 23, 2023 and June 7, 2023. If for some reason complimentary access is denied and you pay a guest access fee, we’ll credit the transaction. You’ll see the credit reflected on an upcoming billing statement.“
First reported by r/churning
Thoughts
I’d guess American Express is working in the background to identify the customers they truly want to offer the guest ‘perk’ to. The original list could have been an error and now they’ve refined the sample size. Still, $75k in spend is insane on this card.
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